International order

Order and Return Policy - Nordeco

Ordering

Thank you for choosing Nordeco for your online shopping needs. We kindly ask that you carefully review the following policy before making a purchase. By placing an order with us, you acknowledge and agree to the terms and conditions outlined below.

Shipping

  1. International Shipping: While we proudly offer international shipping, please be aware that we do not provide free shipping for international orders. Shipping fees are determined during the checkout process, taking into account your destination and the weight of your order.

  2. Shipping Times: Shipping times may vary based on your location and the selected shipping method. Estimated delivery times are presented during checkout, but it's important to note that unexpected delays, such as customs processing or holidays, may occasionally occur.

Returns and Exchanges

Your satisfaction is our priority at Nordeco, and we've established a clear return and exchange policy to serve you better:

  1. Return Eligibility: You may initiate a return within 7 days of receiving your order, with exceptions made for serious product damage and package loss, which will be handled on a case-by-case basis.

  2. Return Process: To start a return, please reach out to our customer support team at nordecotw@gmail.com within 7 days of receiving your order. Provide your order number, state the reason for your return, and include any relevant details. Our team will guide you through the return procedure.

  3. Return Shipping Fees: For international orders, customers are responsible for the cost of return shipping when requesting exchanges or refunds. We strongly recommend using a traceable shipping method to ensure the secure return of your items.

  4. Refunds: After we receive your returned item and inspect it, we will process your refund within 14 working days. Please note that shipping fees are not included in the refund amount.

  5. Exchanges: If you wish to exchange an item, please inform our customer support team. We will assist you in placing a new order for the replacement item.

Exceptions

  • Serious Product Damage: In cases of serious product damage or package loss, please contact us promptly at nordecotw@gmail.com. We will work closely with you to swiftly resolve the issue.

7 Days Money Back Guarantee

We stand behind our products and offer a 7-day money-back guarantee for refunds, excluding shipping fees. This guarantee applies when you are dissatisfied with your purchase or need to return it for any reason. Please ensure that the item is in its original condition, including packaging, tags, and accessories.

Contact Us

Should you have any questions or require assistance concerning your order or return, please do not hesitate to reach out to our dedicated customer support team at nordecotw@gmail.com. We are committed to assisting you and ensuring a positive shopping experience at Nordeco.

Thank you for selecting Nordeco as your preferred online store. Your business is greatly appreciated, and we look forward to serving you with excellence.