order processing time
Most of the products are in stock, and the products in stock will usually be shipped within two working days.
If there are no products in stock, it usually takes an additional 2-5 working days to process the order, and the actual time depends on the source of goods and the order of the order.
order processing time
It usually takes five to seven working days, starting from the confirmation of payment.
We provide Taiwan local warehouse delivery and overseas delivery services, and most of the products provide free home delivery . For more details about delivery, please refer to "Shipping Services".
Shipped from Taiwan warehouse (generally delivered within 2-5 working days)
If the ordered product is in stock in the Taiwan warehouse, it will generally be sent from the Taiwan warehouse.
If only some of the products in the order are in stock in the Taiwan warehouse, they may be sent separately, and the actual situation will be determined by the logistics company.
The Taiwan warehouse only accepts credit card payment, bank transfer and Paypal payment, and does not support cash on delivery.
Taiwan warehouse address: No. 12, Section 1, Nangong Road, Luzhu District, Taoyuan City
Shipping from overseas warehouses (generally delivered within 8-15 working days)
If the product is out of stock in the Taiwan warehouse/when the customer chooses to pay by cash on delivery, the product will be sent from the overseas warehouse, and the customer needs to register for the Ezway APP for customs declaration.
Although most of the orders do not need to pay additional customs duties, if it is necessary to pay, the customer will be responsible for it, and the company will not pay any customs duties and other fees.
1. Under normal circumstances, it can be delivered on the scheduled time. However, the actual delivery time is affected by the delivery route, daily shipments, traffic conditions, and special weather conditions. It may be earlier or later. Please forgive me.
2. Due to the different attributes of each product, we will arrange an appropriate delivery method for you.
3. If you have special delivery requirements, please contact us to provide you with appropriate delivery suggestions.
4. If the recipient refuses to sign for the goods, no one accepts the goods, or cannot contact the recipient, resulting in the delivery specialist returning the goods to the company, the customer shall bear the relevant delivery costs.
5. Most orders support free shipping, but not in remote areas.
6. The company is not responsible for any customs duties involved in overseas shipping, and the buyer will bear it.
7. If the order is detained, all or part of the goods are confiscated due to customs issues such as the buyer's refusal to pay customs duties, incorrect registration information, political issues, delivery problems or other factors beyond the control of the company, The company is not responsible for the damage of the goods or the disappearance of the goods without reason.