Order and Return Policy - Nordeco
Thank you for choosing Nordeco for your online shopping needs. We kindly ask that you carefully review the following policy before making a purchase. By placing an order with us, you acknowledge and agree to the terms and conditions outlined below.
International Shipping: While we proudly offer international shipping, please be aware that we do not provide free shipping for international orders. Shipping fees are determined during the checkout process, taking into account your destination and the weight of your order.
Shipping Times: Shipping times may vary based on your location and the selected shipping method. Estimated delivery times are presented during checkout, but it's important to note that unexpected delays, such as customs processing or holidays, may occasionally occur.
Presently, we offer shipping services to several countries, including the USA, United Kingdom, Canada, Hong Kong, South Korea, Japan, Singapore, Malaysia and most of European countries. We are actively working to expand our reach to include more countries in the future. If your country isn't listed, please feel free to get in touch with our customer service team for a personalized shipping quotation.
The shipping cost is determined by the size and weight of the items in your shopping cart. To ascertain the precise shipping cost, it is conveniently displayed during the checkout process.
Order Processing Time: Please be advised that our standard order processing time is 3-7 working days from the date of your purchase. During this time, our team ensures that your order is carefully processed, verified, and prepared for shipment. We work diligently to meet this timeframe for all orders.
Possible Delays: While we strive to process and dispatch orders within the specified timeframe, there might be situations beyond our control that could cause a delay in the processing of your order. If, for any reason, there is a delay in preparing your order, we will promptly inform you via email or phone. We understand the importance of your purchase, and we are committed to keeping you informed every step of the way.
Shipping Notification: Once your order is processed and ready for shipment, you will receive a shipping confirmation email containing your tracking information. This will allow you to track your package in real-time and estimate the delivery date accurately. Please note that the shipping time will vary based on your location and the shipping method chosen during checkout.
Our central warehouse is located in Hong Kong. Typically, deliveries take approximately 2-3 weeks to most of the countries. Shipping times can be subject to variations arising from weather conditions and unforeseen circumstances. We regret to inform you that we are unable to accommodate urgent orders.
However, we do provide air freight delivery alternatives for certain countries. Should this option be available for your shipping address, you will have the opportunity to select it during the checkout process.
* Please note that our USA office address do not stock any items and will not handle return and exchange services, please contact our customer services team with email email@example.com for more information.
For orders dispatched via sea freight, individual tracking numbers are not issued until the package clears customs at its destination. We provide an estimated arrival date for such orders. Once the package is collected by the local shipping company, a final tracking number will be generated, and you will receive it. To stay informed about your package's progress, do not hesitate to contact our dedicated customer service team for updates and tracking information.
Returns and Exchanges
Your satisfaction is our priority at Nordeco, and we've established a clear return and exchange policy to serve you better:
Return Eligibility: You may initiate a return within 7 days of receiving your order, with exceptions made for serious product damage and package loss, which will be handled on a case-by-case basis.
Return Process: To start a return, please reach out to our customer support team at firstname.lastname@example.org within 7 days of receiving your order. Provide your order number, state the reason for your return, and include any relevant details. Our team will guide you through the return procedure.
Return Shipping Fees: For international orders, customers are responsible for the cost of return shipping when requesting exchanges or refunds. We strongly recommend using a traceable shipping method to ensure the secure return of your items.
Refunds: After we receive your returned item and inspect it, we will process your refund within 14 working days. Please note that shipping fees are not included in the refund amount.
Exchanges: If you wish to exchange an item, please inform our customer support team. We will assist you in placing a new order for the replacement item.
- Serious Product Damage: In cases of serious product damage or package loss, please contact us promptly at email@example.com. We will work closely with you to swiftly resolve the issue.
7 Days Money Back Guarantee
We stand behind our products and offer a 7-day money-back guarantee for refunds, excluding shipping fees. This guarantee applies when you are dissatisfied with your purchase or need to return it for any reason. Please ensure that the item is in its original condition, including packaging, tags, and accessories.
Should you have any questions or require assistance concerning your order or return, please do not hesitate to reach out to our dedicated customer support team at firstname.lastname@example.org. We are committed to assisting you and ensuring a positive shopping experience at Nordeco.
Thank you for selecting Nordeco as your preferred online store. Your business is greatly appreciated, and we look forward to serving you with excellence.